FAQ

1. How can I contact Jasenya?

You can reach our customer service team via email at support@jasenya.shop or call us at +1 636-585-6632. We’re here to assist you Monday through Friday, 9 AM – 5 PM CST.

2. What are your shipping options and costs?

We offer the following shipping options within the United States:

  • Free Shipping on all orders over $64
  • Standard Shipping: $5
  • Express Shipping: $13
    All orders are processed within 1–2 business days.

3. Do you ship internationally?

At this time, we ship exclusively within the United States. We are working on expanding to international destinations in the near future.

4. What is your return policy?

We accept returns within 14 days of delivery for items that are unworn, unwashed, and with original tags attached. Final sale and certain intimate items are non-returnable. For more details, please refer to our Return Policy.

5. How can I return an item?

To initiate a return, please contact us at support@jasenya.shop with your order number and reason for return. Our team will guide you through the return process and provide a return label if applicable.

6. When will I receive my refund?

Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days. Refund timing may vary depending on your bank or credit card provider.

7. Can I exchange an item?

Yes! If you'd like to exchange for a different size or color, please contact us at support@jasenya.shop within 14 days of delivery. Exchanges are subject to item availability.

8. Are there any non-returnable items?

Yes. The following items are non-returnable:

  • Final sale items
  • Intimate apparel
  • Worn or washed garments
  • Items returned without original tags

9. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can also track your order anytime via your Jasenya account or by contacting customer support.

10. How can I cancel my order?

Orders can be canceled within 2 hours of purchase. Please email support@jasenya.shop immediately with your order number. After this window, your order may already be in processing or shipped.

11. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

12. Is my payment information secure?

Absolutely. Your payment is processed using encrypted SSL technology to ensure maximum security. We do not store your credit card details on our servers.

Still have questions?
Feel free to reach out to our support team. We’re happy to help!